Last Updated: October 24, 2025
Contact Email: support@getdigisolutions.com
What You Need to Know About Your Privacy (Plain English)
Before reading the full policy, here are the key points about how StudyMentorX handles your data:
✓ No Account Required: You can use the app completely without an account. Account creation is optional.
✓ Local-First Storage: Your study content is stored on YOUR device, not our servers. It only goes to AI services when you use AI features.
✓ We Don't Sell Your Data: We will NEVER sell, rent, or trade your personal information. Period.
✓ AI Processing: When you use AI features, content goes to Google's Gemini AI for processing. Google may process content under their own AI policies — which is outside our control — for quality and model improvement purposes. Don't submit sensitive personal info. By using AI features, you acknowledge that this processing is optional and entirely user-initiated.
✓ What We Collect:
• Device identifier (privacy-safe, derived from device characteristics - used for subscription management and usage tracking to prevent free usage abuse, NOT for advertising)
• Usage analytics (token consumption - to enforce usage limits)
• Account info (email/name) - ONLY if you create an account via Email Sign-Up
• Content you submit to AI features (sent to Google AI, not stored by us)
✓ What We DON'T Collect:
• Advertising identifiers
• Push notification tokens
• Precise location data
• Social security numbers or government IDs
• Credit card info (Apple handles payments)
• Health information
• Cloud backups of your study content
✓ Your Rights: Access, correct, delete, or export your data anytime. Email us at support@getdigisolutions.com
✓ Kids: Must be 13+ to use. Parental consent required for users under 18.
✓ Global Compliance: We follow GDPR (EU), CCPA (California), COPPA (kids), PIPEDA (Canada), and other privacy laws worldwide.
✓ Data Retention: Account data deleted within 30 days of deletion request. Local data stays on your device until you delete the app.
⚠️ IMPORTANT: We encourage you to create an account with a valid email address. This allows us to send you critical security alerts, data breach notifications, and important updates directly. Without an account, we have no way to contact you about security issues.
The detailed policy below explains everything in legal terms. By using StudyMentorX, you agree to this Privacy Policy.
1.1 Our Commitment
At StudyMentorX, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.
1.2 Scope of Policy
This Privacy Policy applies to all users of StudyMentorX worldwide, regardless of your location. We comply with applicable privacy laws including:
• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• Privacy Act 1988 - Australia
• Data Protection Act 2018 - United Kingdom
• And other applicable international privacy laws
IMPORTANT: We do not collect or store any personal content processed by AI on our own servers unless explicitly required for subscription/account management. Your study content is stored locally on your device and only transmitted to third-party AI services when you use AI features.
1.3 No Account Required
You can use StudyMentorX without creating an account. Account creation is entirely optional. If you choose not to create an account, your data is stored locally on your device and you are identified only by a device identifier for subscription management purposes.
1.4 Acceptance
By using StudyMentorX, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
1.5 Updates to Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
• A notice in the app settings screen (displayed until acknowledged)
• App version release notes
• Email notification (if you created an account and provided an email address)
• Updated policy posted on our support website: www.getdigisolutions.com
Your continued use after such notification constitutes acceptance of the updated policy.
We collect different types of information to provide and improve our services:
2.1 Information You Provide Directly
Account Information (Optional):
Account creation is completely optional. If you choose to create an account, we may collect:
• Email address
• Display name or username
• Profile preferences and settings
Subscription Information:
• Subscription plan selection (processed through Apple)
• Device identifiers for subscription enforcement
Content You Submit:
• Text input (problems, questions, writing samples)
• Images (photos of homework, textbooks, notes, documents)
• Documents (PDFs, text files, word processing documents)
• Voice recordings (when using voice input features)
• Any other content you choose to submit to the App
Communication Data:
• Support requests and correspondence
• Feedback and survey responses
• Error reports and bug reports
2.2 Information Collected Automatically
Usage Data:
• Features used (AI Study Assistant, AI Writing Assistant, AI Exam Prep)
• Frequency and duration of use
• AI token usage (for managing usage limits)
• Interaction patterns with the app
• Event timestamps (e.g., refresh, navigation, reset-to-home) used to operate features and enforce limits
• Feature preferences and settings
Device Information:
• Device type, model, and operating system version
• Privacy-safe device identifier derived from device characteristics (model and OS); NOT used for advertising or cross‑app tracking
How We Use Device Identifiers:
Even without creating an account, we generate a privacy-safe device identifier to:
• Manage subscriptions: Associate your premium subscription with your device
• Enforce usage limits: Track initial free usage per device to ensure fair access
• Prevent abuse: Ensure users don't bypass usage limits by creating multiple accounts on the same device
• Distinguish user tiers: Apply appropriate feature access based on subscription status
Note: Premium users can use the app on multiple devices using same Apple ID. The device identifier helps us manage fair usage for free users.
We do NOT collect: Advertising identifiers, precise location data, push notification tokens, IP addresses, crash reports, or error logs.
System Permissions (When You Use Related Features):
• Camera: to capture homework images for solving
• Photo Library: to import images/documents for processing
• Microphone/Speech Recognition: to convert your voice to text input
We request these permissions only when you choose features that require them, and your platform will show a system prompt describing the purpose.
\n+We do NOT perform cross-app tracking and do NOT request the App Tracking Transparency (ATT) permission.
2.3 Information from Third Parties
Apple Services:
• Subscription status and payment information (processed by Apple)
• App Store account information
• Purchase receipts and transaction details
Authentication Providers (Optional):
If you choose to sign in through Google Sign-In, we receive limited profile information (email address, display name) according to your authorization. Account creation is entirely optional - you can use all app features without signing in.
2.4 Information We Do NOT Collect
We do not collect:
• Social security numbers or government ID numbers
• Financial information (credit cards, bank accounts)
• Precise geolocation data
• Biometric data
• Health information
• Sensitive personal information beyond what's necessary for our services
We use collected information for the following purposes:
3.1 To Provide Services
• Process your study content through AI services
• Generate step-by-step explanations and solutions
• Provide writing assistance and feedback
• Create flashcards, quizzes, and study materials
• Save your work to your device (local storage)
• Manage your account and preferences
• Deliver app features and functionality
3.2 To Manage Subscriptions
• Process subscription purchases through Apple
• Track usage against your subscription plan limits
• Manage free and premium feature access
• Handle subscription renewals and cancellations
• Send subscription-related notifications
3.3 To Improve Our Services
• Analyze app usage patterns to improve features
• Identify and fix bugs and technical issues
• Develop new features based on user needs
• Optimize app performance and reliability
• Conduct internal research and development
• Test new AI models and features
3.4 To Ensure Security
• Detect and prevent fraud and abuse
• Enforce our Terms of Use
• Protect against security threats
• Maintain app integrity and reliability
• Comply with legal obligations
3.5 To Communicate with You
• Display important notices in app settings
• Respond to your support requests via email
• Provide customer service assistance
• Send subscription and payment notifications (email for account holders)
• Show app update information in version release notes
3.6 For Analytics
• Understand how users interact with the app
• Measure feature usage and engagement
• Generate aggregated, anonymized statistics
• Improve user experience
3.7 Legal Compliance
• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our rights and protect our interests
• Protect the rights and safety of our users
4.1 Third-Party AI Services
StudyMentorX uses third-party artificial intelligence services, primarily Google's Gemini AI, to provide AI-powered features. When you use AI features, your content is transmitted to and processed by these third-party services.
4.2 Content Submitted to AI
When you use AI features, the following content is sent to AI service providers:
• Text you type or paste
• Images you upload or capture
• Documents you select
• Voice recordings (converted to text first)
• Context necessary for generating responses
IMPORTANT: AI content is processed ephemerally — we do not permanently store this content on our own servers. Content is transmitted directly to third-party AI providers for processing and the responses are stored locally on your device.
4.3 AI Provider Data Use
Third-party AI providers, including Google, may:
• Process your content to generate responses
• Use submitted content to train and improve their AI models
• Store content temporarily or permanently according to their policies
• Analyze content for safety, security, and quality purposes
IMPORTANT: By using our AI features, you acknowledge and consent to this processing by third-party AI providers. Their use of your data is governed by their own privacy policies:
• Google Privacy Policy: https://policies.google.com/privacy
• Google AI Terms: https://policies.google.com/terms/generative-ai
4.4 Content Sensitivity
YOU SHOULD NOT SUBMIT:
• Personal information (names, addresses, phone numbers, email addresses)
• Confidential or proprietary information
• Financial information
• Health information
• Government ID numbers
• Passwords or security credentials
• Any sensitive information you want to keep completely private
\n+AI usage is completely optional — all core app features can be used without AI.
4.5 Retention by AI Providers
We do not control how long AI providers retain your content. Some AI providers may:
• Store content for service improvement
• Retain content for varying periods
• Use content for model training
• Share content within their corporate family
Review AI provider privacy policies for details on their data retention practices.
4.6 Your Control
• You control what content you submit to AI features
• You can choose not to use AI features if you prefer
• Local storage on your device is under your control
• Deleting content from your device does not delete it from AI provider systems
5.1 Local Storage
Your study content and AI-generated responses are primarily stored locally on your device:
• All saved solutions and responses
• Your study library and history
• Flashcards and quiz results
• Personal preferences and settings
• Cached data for offline access
5.2 Cloud Storage
Limited data is stored on our servers or cloud services:
• Account information (email, username) - only if you create an account
• Subscription status and payment records
• Device identifiers for subscription enforcement (even without account)
• Usage metrics for limit enforcement (token consumption tracking)
• Support ticket information (only if you contact support)
5.3 Security Measures
We implement industry-standard security measures:
• Encryption in transit (TLS/SSL)
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication
• Monitoring for security threats
• Secure coding practices
5.4 Data Encryption
• All data transmitted between your device and our servers is encrypted
• Connections to third-party AI services are encrypted
• Sensitive data is encrypted at rest where applicable
5.5 Device Security
Your local data security depends on:
• Your device security settings (passcode, biometrics)
• iOS security features and protections
• Your responsibility to secure your device
• Keeping your device OS and apps updated
5.6 Analytics Storage
We store usage analytics locally on your device and in Firebase (Firestore) via our Cloud Functions (we do not use the Google Analytics SDK in this app):
• Feature usage patterns (which features are used most)
• Token consumption tracking (for usage limit enforcement)
• Device identifiers (privacy-safe, derived from device characteristics)
IMPORTANT: We do NOT use advertising tracking, do NOT collect advertising identifiers (IDFA), do NOT track you across other apps or websites, and do NOT sell your data to third parties.
5.7 No Absolute Security
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your data. You use the app at your own risk.
5.8 Security Breach Response
In the event of a data breach that affects your personal information:
• We will investigate promptly
• We will notify affected users as required by law
• We will take steps to mitigate harm
• We will cooperate with authorities as needed
6.1 We Do NOT Sell Your Data
We DO NOT sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
6.2 Service Providers
We share information with service providers who help us operate the app:
AI Service Providers:
• Google (Gemini AI) - for AI-powered features
• Content is shared to generate responses
• Subject to their privacy policies
Subscription Management:
• Apple (App Store) - for payment processing
• Qonversion - for subscription tracking and management
• Only necessary payment and subscription data is shared
Analytics Services:
• Analytics providers for app improvement
• Only aggregated, anonymized data when possible
• Used to understand usage patterns
Technical Infrastructure:
• Cloud hosting providers
• Database services
• App performance monitoring
All service providers are contractually obligated to:
• Use data only for specified purposes
• Maintain appropriate security measures
• Comply with applicable privacy laws
• Not use data for their own purposes
6.3 Legal Requirements
We may disclose information when required by law:
• In response to court orders or subpoenas
• To comply with legal processes
• To protect our rights and property
• To prevent fraud or illegal activity
• To protect user safety
• As required by government authorities
6.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets:
• Your information may be transferred to the new entity
• You will be notified of any such change
• The new entity must honor this Privacy Policy
• You will have choices regarding your information
6.5 With Your Consent
We may share information in other situations with your explicit consent:
• When you authorize sharing with specific parties
• When you use sharing features in the app
• When you participate in surveys or promotions
6.6 Aggregated Data
We may share aggregated, anonymized data that cannot identify you:
• Usage statistics and trends
• Research and analytics
• Public reports or presentations
7.1 Third-Party Privacy Policies
Our app integrates with several third-party services. Each has its own privacy policy governing their data practices:
Google AI Services:
• Privacy Policy: https://policies.google.com/privacy
• AI Terms: https://policies.google.com/terms/generative-ai
• Use: AI-powered features (study assistant, writing assistant, exam prep)
Apple Inc.:
• Privacy Policy: https://www.apple.com/privacy/
• Use: App Store, payment processing, device services
Qonversion:
• Privacy Policy: https://qonversion.io/privacy
• Use: Subscription management and analytics
Firebase (Google):
• Privacy Policy: https://firebase.google.com/support/privacy
• Use: Firestore database and Cloud Functions to store usage analytics, enforce usage limits, and operate backend APIs (no Google Analytics SDK)
Google Sign-In (Optional):
• Privacy Policy: https://policies.google.com/privacy
• Use: Optional authentication to create an account; we receive only email and display name if you authorize
Google ML Kit & Speech-to-Text:
• Privacy Policy: https://policies.google.com/privacy
• Use: On-device or Google services for text recognition and speech-to-text where applicable
7.2 We Do Not Control Third Parties
• We are not responsible for third-party privacy practices
• Third parties may change their policies at any time
• Review third-party policies independently
• Contact third parties directly with privacy questions
7.3 Third-Party Links
The app may contain links to external services:
• We do not control linked websites
• We are not responsible for their content or practices
• Linked sites may collect information from you
• Review their privacy policies before use
7.4 Third-Party SDKs
The app may include third-party software development kits (SDKs):
• SDKs may collect device and usage information
• SDK data collection is governed by their policies
• We select reputable SDK providers
• We use SDKs only when necessary for functionality
• We do not integrate advertising SDKs and do not collect the iOS advertising identifier (IDFA)
Depending on your location, you may have various rights regarding your personal information:
8.1 Right to Access
You have the right to:
• Know what personal information we have about you
• Request a copy of your personal information
• Understand how we use your information
• Receive information in a structured, commonly used format
To access your data: Contact us at support@getdigisolutions.com
8.2 Right to Correction
You have the right to:
• Correct inaccurate personal information
• Update outdated information
• Complete incomplete information
To correct your data: Update through app settings or contact support
8.3 Right to Deletion
You have the right to:
• Request deletion of your personal information
• Remove your account and associated data
• Erase content you've submitted (from our systems, not AI providers)
To delete your data: Use app settings to delete account or contact support
Important: Deletion requests do not apply to:
• Information required for legal compliance
• Information already processed by AI providers
• Aggregated, anonymized data
• Information in backups (deleted during normal backup cycles)
8.4 Right to Data Portability
You have the right to:
• Receive your personal information in a portable format
• Transfer your data to another service
• Obtain data in commonly used electronic format
To export your data: Contact support@getdigisolutions.com
8.5 Right to Object
You have the right to:
• Object to processing of your personal information
• Object to automated decision-making
• Opt out of marketing communications
• Limit use of your information
8.6 Right to Restrict Processing
You have the right to:
• Limit how we use your information
• Temporarily restrict processing while issues are resolved
• Object to certain types of processing
8.7 Right to Withdraw Consent
Where we process data based on consent:
• You can withdraw consent at any time
• Withdrawal doesn't affect prior processing
• Some features may become unavailable
8.8 How to Exercise Your Rights
To exercise any of these rights:
Email us at support@getdigisolutions.com
Clearly describe your request
Provide information to verify your identity
We will respond within legally required timeframes
8.9 No Discrimination
We will not discriminate against you for exercising your privacy rights. You will not:
• Be denied service
• Be charged different prices
• Receive different quality of service
• Be treated differently in any way
9.1 California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act, California residents have additional rights:
Right to Know:
• Categories of personal information collected
• Sources of personal information
• Purposes for collecting information
• Categories of third parties we share with
• Specific pieces of information we have about you
Right to Delete:
• Request deletion of personal information
• Subject to exceptions required by law
Right to Opt-Out:
• Opt out of "sale" of personal information
• We do NOT sell personal information
Right to Non-Discrimination:
• Equal service regardless of privacy choices
California "Shine the Light" Law:
• Request information about sharing with third parties for marketing
• We do not share for third-party marketing
To Exercise California Rights:
Email: support@getdigisolutions.com
Subject: California Privacy Rights Request
9.2 European Union Residents (GDPR)
Under the General Data Protection Regulation, EU residents have comprehensive rights:
Legal Basis for Processing:
We process your data based on:
• Consent (when you agree to specific processing)
• Contract performance (to provide services)
• Legal obligations (compliance with laws)
• Legitimate interests (improving services)
GDPR Rights:
• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority
Data Protection Officer:
For GDPR inquiries: support@getdigisolutions.com
EU Representative:
As a digital service provider, we do not currently maintain a physical EU representative office. EU residents can contact us directly at support@getdigisolutions.com for all GDPR-related inquiries.
Supervisory Authority:
You have the right to lodge a complaint with your local data protection authority.
9.3 United Kingdom Residents
UK residents have similar rights to GDPR under the UK Data Protection Act 2018 and UK GDPR.
To Exercise UK Rights:
Email: support@getdigisolutions.com
Reference: UK Privacy Rights
ICO Contact:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
9.4 Canada Residents (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act:
Your Rights:
• Access your personal information
• Challenge accuracy of information
• Withdraw consent
• File a complaint with Privacy Commissioner
Privacy Commissioner of Canada:
Website: https://www.priv.gc.ca
9.5 Australia Residents
Under the Australian Privacy Act 1988:
Your Rights:
• Access your personal information
• Correct inaccurate information
• Complain to the Privacy Commissioner
Office of the Australian Information Commissioner:
Website: https://www.oaic.gov.au
9.6 Other Jurisdictions
If you reside in another jurisdiction with privacy laws, you may have additional rights under local law. Contact us to exercise rights available under your local privacy laws.
Contact for Rights Requests:
Email: support@getdigisolutions.com
Subject: Privacy Rights Request - [Your Location]
10.1 Age Requirements
StudyMentorX is intended for users aged 13 and older. We comply with children's privacy laws worldwide including:
• Children's Online Privacy Protection Act (COPPA) - United States
• GDPR provisions for children - European Union
• Similar laws in other jurisdictions
Regional Age Requirements:
Age requirements and parental consent laws vary by region:
• European Union: Digital consent age is 16 (or 13-16 depending on member state)
• United States: Minimum age 13 (COPPA), but parental consent recommended under 18
• Other Regions: Age requirements may vary based on local laws
To ensure compliance with the most protective standards globally, we require parental consent for all users under 18 years of age.
10.2 COPPA Compliance (United States)
For users under 13 in the United States:
• We do NOT knowingly collect personal information from children under 13
• If we discover we have collected information from a child under 13, we will delete it promptly
• Parents who believe we have collected information from children under 13 should contact us immediately
10.3 Users Under 18
For users under 18 years old:
• Parental or guardian consent is required
• Parents should review this Privacy Policy
• Parents can exercise rights on behalf of minors
• We encourage family discussion about online privacy
10.4 Parental Rights
Parents and guardians have the right to:
• Review personal information collected from their child
• Request deletion of their child's information
• Refuse further collection of information
• Withdraw consent for data processing
10.5 Educational Use
When used in educational settings:
• Schools and teachers should review this policy
• Compliance with FERPA and other educational privacy laws
• Parental consent may be required
• We do not knowingly collect more information than necessary
10.6 GDPR Children's Provisions (EU)
For EU users under 16:
• Parental consent is required for data processing
• We process children's data only when necessary
• We take extra care to use child-appropriate language
• Special protections apply to sensitive data
10.7 Reporting Underage Users
If you believe a user under 13 (or under 16 in EU) is using the app without proper consent:
Email: support@getdigisolutions.com
Subject: Underage User Report
We will investigate and take appropriate action, including account deletion if necessary.
11.1 Global Service
StudyMentorX is available worldwide. Your information may be transferred to, stored, and processed in countries other than your country of residence, including:
• United States
• European Union
• Other countries where our service providers operate
11.2 Data Transfer Mechanisms
For EU/EEA Residents:
When we transfer data outside the EU/EEA, we use:
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms
• Appropriate safeguards as required by GDPR
For UK Residents:
Transfers outside the UK follow:
• UK adequacy decisions
• UK Standard Contractual Clauses
• International Data Transfer Agreements
11.3 Third-Party Service Providers
We use the following backend services that may transfer data internationally:
• Google AI (Gemini): Processes your study content for AI features
• Firebase (Google): Stores usage analytics and subscription data
• Qonversion: Manages subscription and payment data
• Apple: Processes payments and subscription status
These services implement their own transfer safeguards and comply with international data protection standards.
11.4 Why Transfers Occur
Data is transferred internationally to:
• Process AI requests through Google's AI services
• Store usage analytics on Firebase (Google Cloud)
• Manage subscriptions through Qonversion's infrastructure
• Process payments through Apple's systems
11.5 Protection During Transfer
We ensure appropriate safeguards:
• Encryption during transmission
• Contractual protections with service providers
• Compliance with applicable transfer regulations
• Regular review of transfer mechanisms
11.6 Your Rights
You have the right to:
• Be informed about international transfers
• Request details about safeguards used
• Object to transfers in certain circumstances
• File complaints with supervisory authorities
12.1 Our Security Commitment
We take data security seriously and implement measures to prevent data breaches. However, no system is completely secure.
12.2 What Is a Data Breach
A data breach is an incident where:
• Unauthorized access to personal information occurs
• Personal information is accidentally disclosed
• Data is lost, stolen, or improperly accessed
• Security measures are circumvented
12.3 Breach Detection
We have systems and procedures to:
• Monitor for security incidents
• Detect unauthorized access attempts
• Identify potential data breaches
• Investigate security anomalies
12.4 Breach Response
If a data breach occurs, we will:
• Investigate the incident promptly
• Assess the scope and impact
• Take immediate steps to contain the breach
• Notify affected users as required by law
• Report to relevant authorities when required
• Take measures to prevent future incidents
12.5 User Notification
We will notify you of a breach when:
• Your personal information is compromised
• There is a risk to your rights and freedoms (GDPR)
• Required by applicable law
• The breach meets legal notification thresholds
How We Will Notify You:
• Account Holders: Email to your registered email address
• Users Without Accounts: We do NOT have a way to directly contact you since we don't collect contact information from users who don't create accounts. We will post a notice in the app.
IMPORTANT: We do not implement push notifications. If you have not created an account with us, we have no way to send you direct notification of a data breach. We recommend creating an account with a valid email address if you want to receive direct breach notifications.
Notification will include:
• Description of the breach
• Types of information affected
• Steps we are taking
• Recommendations for protective measures
• Contact information for questions
12.6 Notification Timing
• Without undue delay as required by law
• Within 72 hours for GDPR compliance (when applicable)
• As required by other applicable laws
• Balancing urgency with accuracy of information
12.7 Authority Notification
We will notify relevant authorities:
• Data protection authorities (for EU/UK residents)
• State attorneys general (for US residents)
• Other authorities as required by law
12.8 Your Actions After a Breach
If you receive a breach notification:
• Follow our recommended protective measures
• Monitor your accounts for suspicious activity
• Change passwords if recommended
• Be alert for phishing attempts
• Contact us with questions or concerns
13.1 Types of Communications
Service Communications (Required):
• Subscription and payment notifications
• Security alerts
• Critical app updates
• Legal notices and policy changes
• Customer support responses
You cannot opt out of these essential communications as they are necessary for the service.
13.2 How We Send Communications
For Account Holders:
• Email to your registered address
• In-app dialogs for critical updates
For All Users:
• In-app notices in settings screen
• App version release notes
Note: We do NOT send push notifications or marketing SMS messages.
13.3 Opt-Out Options
Email Communications:
If you created an account and want to reduce emails:
• Contact support@getdigisolutions.com
• Note: Critical security and subscription emails cannot be disabled
13.4 Privacy in Communications
• We do NOT share your email with third parties
• We do NOT sell your contact information
• We do NOT send unsolicited marketing emails
• We respect your privacy and preferences
14.1 Educational Purpose
StudyMentorX is designed as an educational tool to help you learn and understand, not to complete assignments for you.
14.2 User Responsibility
YOU ARE SOLELY RESPONSIBLE FOR:
• How you use AI-generated content
• Compliance with your institution's academic integrity policies
• Proper citation and acknowledgment of AI assistance
• Verifying accuracy of information
• Not submitting AI-generated work as your own
• Understanding the concepts, not just copying answers
14.3 Privacy and Academic Integrity
We respect your privacy regarding how you use the app. We DO NOT:
• Monitor whether you use the app for prohibited purposes
• Report your usage to educational institutions
• Share your content with schools or teachers
• Track what you do with AI-generated content after receiving it
14.4 No Liability
We are not responsible for:
• Violations of academic integrity policies
• Disciplinary actions by educational institutions
• Academic consequences of app usage
• How educational institutions view AI assistance
14.5 Institutional Policies Vary
Different schools have different policies:
• Some allow AI assistance with disclosure
• Some prohibit AI assistance entirely
• Policies are evolving regarding AI use
• You must understand and follow your institution's policies
14.6 Our Recommendation
• Use the app to learn and understand concepts
• Verify all AI-generated information
• Consult with instructors about proper AI use
• Disclose AI assistance when required
• Never submit AI work as entirely your own
• Use the app as one tool among many in your learning
14.7 Data We Do Not Collect
We do NOT collect:
• Information about your academic institution
• Your student ID or enrollment status
• Assignment details or due dates
• Course names or instructor information
• Grades or academic performance
• Whether you're using the app for assignment help
This privacy regarding your academic use is maintained in all aspects of our service.
15.1 How Long We Keep Data
Account Information (if created):
• Retained while your account is active
• Deleted within 30 days of account deletion request
• Some information may be retained longer for legal compliance
• If you never create an account, we do not store email or personal account data
Locally Stored Data:
• Your study content (problems, documents, notes) remains on your device only
• You control local data through app settings or by uninstalling the app
• Uninstalling the app removes all local data
• We do NOT back up your study content to the cloud
Usage Analytics:
• Aggregated analytics: Retained indefinitely (anonymized)
• Individual usage data: Deleted after 24 months
AI Service Provider Data:
• We do not control AI provider retention
• See Google's and other providers' policies
• Content may be retained for model training
• Retention periods vary by provider
Payment Records:
• Retained as required by law (typically 7 years)
• Processed and stored by Apple
• Subject to Apple's retention policies
Support Communications:
• Retained for 3 years for quality assurance
• Can be deleted upon request (subject to legal requirements)
15.2 Deletion Procedures
Automatic Deletion:
• Expired data is automatically deleted per schedule
• Backups are cycled out over time
• Logs are automatically purged
Manual Deletion:
• You can delete content through app settings
• Account deletion triggers data deletion process
• Some data deletion occurs immediately, some gradually
15.3 Legal and Compliance Retention
We may retain information longer when required:
• To comply with legal obligations
• To resolve disputes
• To enforce agreements
• For fraud prevention
• As required by tax or accounting laws
15.4 Usage Analytics Backup
• Firebase maintains backups of usage analytics (for enforcement)
• Usage tracking data follows Firebase's retention policies
• Your study content is NOT backed up by us
15.5 Requesting Data Deletion
To request deletion of your data:
Email support@getdigisolutions.com
Subject: Data Deletion Request
We will respond within required timeframes
Some data cannot be deleted immediately (legal retention)
We will confirm when deletion is complete
15.6 After Deletion
Once deleted:
• Data is removed from active systems
• May persist in backups temporarily
• Cannot be recovered
• Some aggregated, anonymized data may remain
• Third-party systems (like AI providers) are not affected by our deletion
16.1 Right to Modify
We reserve the right to update this Privacy Policy at any time to reflect:
• Changes in our practices
• New features or services
• Legal or regulatory requirements
• Industry best practices
• User feedback and needs
16.2 Notification of Changes
How We Notify You:
• In-app notification upon next use
• Email to your registered email address (for account holders)
• Notice in the app settings
• Updated "Last Updated" date at the top of this policy
• Website: The updated Privacy Policy will be posted at www.getdigisolutions.com
Where to Find the Latest Version:
You can always find the most current version of our Privacy Policy at:
• In the app: Settings → Privacy Policy
• Online: www.getdigisolutions.com/privacy
Material Changes:
For significant changes that affect your rights:
• We will provide prominent notice
• At least 30 days advance notice (where required by law)
• Opportunity to review changes before they take effect
• Option to discontinue use if you disagree
16.3 Types of Changes
Minor Updates:
• Clarifications to existing practices
• Formatting and organization improvements
• Contact information updates
• Corrections of typos or errors
• Non-substantive changes
Material Changes:
• New data collection practices
• Changes to how we use data
• New categories of data sharing
• Changes to your rights
• Major policy revisions
16.4 Your Acceptance
• Continued use after notification constitutes acceptance
• If you do not agree, you must stop using the app
• You can request account deletion if you disagree with changes
• Your rights under the previous policy apply until you accept changes
16.5 Review Regularly
We encourage you to:
• Review this Privacy Policy periodically
• Check the "Last Updated" date
• Read notification emails about policy changes
• Contact us with questions about changes
16.6 Archive of Previous Versions
Upon request, we can provide:
• Previous versions of the Privacy Policy
• Summary of material changes
• Effective dates of different versions
16.7 No Retroactive Application
Material changes will not be applied retroactively without your consent, except:
• When required by law
• When necessary for security or legal compliance
• Changes that benefit you or expand your rights
17.1 Privacy Questions
If you have questions about this Privacy Policy or our privacy practices:
Email: support@getdigisolutions.com
Website: www.getdigisolutions.com
Subject: Privacy Policy Question
We will respond within:
• 48 hours for general inquiries
• 30 days for formal data subject requests (or as required by local law)
• 72 hours for urgent security matters
17.2 Data Subject Requests
To exercise your privacy rights (access, deletion, correction, etc.):
Email: support@getdigisolutions.com
Subject: Privacy Rights Request - [Type of Request]
Include:
• Your full name
• Email address associated with your account
• Specific request (access, deletion, correction, etc.)
• Verification information to confirm your identity
• Jurisdiction (for location-specific rights)
17.3 Complaints
If you have a complaint about our privacy practices:
Contact Us First:
Email: support@getdigisolutions.com
Subject: Privacy Complaint
We will investigate and respond to your complaint.
Regulatory Authorities:
You also have the right to lodge a complaint with relevant privacy authorities:
European Union:
Your local Data Protection Authority
EU DPA list: https://edpb.europa.eu/about-edpb/board/members_en
United Kingdom:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Canada:
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
Australia:
Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
United States - California:
California Attorney General
Website: https://oag.ca.gov/privacy
Other Jurisdictions:
Contact your local privacy or data protection authority.
17.4 Security Concerns
If you discover a security vulnerability:
Email: support@getdigisolutions.com
Subject: Security Concern - URGENT
Please provide detailed information about the vulnerability.
17.5 General Support
For technical support, billing questions, or account issues:
• Use in-app support feature
• Email: support@getdigisolutions.com
17.6 Business Hours
We respond to inquiries 7 days a week. Response times may be longer on weekends and holidays.
17.7 Language
This Privacy Policy is provided in English. If you need assistance in another language, please contact us, and we will do our best to accommodate your request.
IMPORTANT REMINDER:
Your privacy matters to us. We are committed to protecting your information and being transparent about our practices. If you have any questions or concerns, please don't hesitate to contact us.
By using StudyMentorX, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Last Updated: October 24, 2025
Thank you for trusting StudyMentorX with your educational journey!